- Do you only supply to the trade and do I need to have an
account to buy from you?
Anyone can buy from us both online and in branch. If you
sign up for an account it will give you access to our trade prices, so we do
recommend this.
- I’m having problems signing in ?
If you’re having trouble logging in we recommend clicking on
‘forgotten password’ on the
Sign In page.
If there’s an account matching the email address you’ve provided, you’ll be
emailed a link to reset your password.
- Can I apply for a Tucker French trade account?
Yes of course, please download our New account form and
follow the
application process here .
- How do I view my orders or get a copy of my invoice?
Log in, click My Account and select Order History from the
menu. All of your orders will appear here as soon as you’ve completed the online
checkout. Use the tick boxes provided to select any invoices you wish to print.
Orders placed in store will also appear in your Order
History
- Can I view my Credit Balance online?
Yes you are able to view your Credit limit and Credit
Balance via your account page online.
- How do I edit my saved addresses?
Updating your address is simple. Log in, go to My Account and click ‘Delivery Addresses’. If you want to add or remove saved addresses or swap your primary address this can be done here.
- Can multiple users use my account?
Multiple users can use the same trade account, as long as
they have their own credentials to log in.
- Can I request a quote via my account?
Yes you can create a quote by adding the required items to
your basket and at the final stage of the checkout, you can select to request a
quote.
Your local branch will be in contact as soon as possible to
discuss the quote with you.
- Do you offer bulk deal prices?
There are occasions where we can offer you a bulk deal price, depending on the items. Please contact your local branch directly to discuss this.
